Terms & Conditions

Enrolment and booking

A booking is confirmed only once Instruction CPRPlus+ has verified availability and issued written confirmation (email or WhatsApp). Submitting a booking form is a request, not a guaranteed seat, until confirmed.

For our nationally recognised courses (including Provide CPR, Provide First Aid and Low Voltage Rescue & CPR), enrolment and certification follow the relevant issuing RTO’s training and assessment strategy, which will be provided at the time of enrolment.

Participants must meet any stated prerequisites for a course (where applicable) and arrive on time — late arrival may affect eligibility for practical assessment and certification on the day.

Payment

Payment is due in full prior to the course date unless an approved corporate account or purchase order arrangement is in place. An invoice will be issued on confirmation of your booking. Accepted payment methods will be confirmed on your invoice.

For onsite training, a deposit may be required to secure the date, with the balance due prior to or on the day of delivery, as agreed in your quote.

Cancellation and refund policy

If you need to cancel or reschedule a confirmed public course booking, the following refund schedule applies based on notice given before the course start date:

Rescheduling to a future date (subject to availability) may be offered in place of a refund at our discretion, including in cases that would otherwise fall under the “no refund” tier. Instruction CPRPlus+ reserves the right to reschedule or cancel a course due to insufficient enrolments, trainer unavailability or circumstances beyond our control, in which case a full refund or free transfer to the next available date will be offered.

Certificate validity

Certificates are issued only on successful demonstration of required competency, consistent with the relevant course’s assessment requirements. Certification does not guarantee employment outcomes or regulatory compliance beyond the scope of the specific unit or course completed.

Certificate validity periods are set by the issuing RTO under its training and assessment strategy for the relevant unit or accredited course. It is the certificate holder’s responsibility to track and renew before expiry — many employers require annual renewal of CPR-related units as a condition of employment.

Limitation of liability

Training is delivered using industry-standard practices, qualified trainers and maintained equipment. To the maximum extent permitted by law, Instruction CPRPlus+ Limited is not liable for indirect, incidental or consequential loss arising from course attendance, except where such liability cannot be excluded by law.

Participants undertaking practical skills (including CPR, first aid, confined space, working at heights or electrical rescue components) do so under trainer supervision and participate at their own risk with respect to inherent physical activity, consistent with safe work practices communicated during the course.

Nothing in these terms limits any liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence.

Governing law (PNG)

These terms are governed by the laws of Papua New Guinea. Any dispute arising from these terms or your engagement with Instruction CPRPlus+ Limited will be subject to the exclusive jurisdiction of the courts of Papua New Guinea.

Questions about these terms can be directed to icprplus@gmail.com or +675 7171 0024. See also our Complaints & Feedback process for raising a formal concern.