Frequently Asked Questions

Use the Book a Course form to select your course, preferred location and date. For Provide CPR, Provide First Aid and Low Voltage Rescue & CPR you can also book directly from the course page. We confirm availability and send an invoice within 1 business day.

Yes. Enter your total participant count on the booking form and we’ll confirm a date that suits your group. For 6 or more people, onsite delivery at your workplace is usually more cost-effective than individual public course seats.

Onsite training anywhere in Papua New Guinea requires a minimum of 6 participants. We bring all equipment — manikins, AED trainers and course materials — to your site at no extra cost.

Yes. Corporate clients and government agencies can set up invoiced accounts rather than paying per booking. Contact us with your organisation’s procurement requirements and we’ll arrange terms and a standing agreement where appropriate.

Yes — see our Terms & Conditions for the full cancellation and refund policy. In short: 7 or more days’ notice gets a full refund, 3–6 days gets 50%, and less than 3 days is non-refundable. Rescheduling to another date is usually possible at no charge with reasonable notice.

Courses are delivered primarily in English with practical demonstration that supports learners across language backgrounds. For onsite group training, trainers can incorporate Tok Pisin explanation where it helps participant understanding — let us know when booking.

Certificates are typically issued within 5 business days of successfully completing practical assessment, in line with the issuing RTO’s training and assessment strategy. We’ll let you know if a particular course requires longer.

Yes. Our HLTAID and UETDRMP courses are nationally recognised units of competency, and our VIC-coded courses (asthma and anaphylaxis management) are accredited courses. Each course’s code is shown on its course page and on your certificate.

Book a refresher course before your current certificate lapses so there’s no gap in your coverage — many employers require annual renewal of first aid and CPR qualifications. Use the booking form or contact us and we’ll find the next available date.

Yes. Email us your name, course and approximate completion date and we’ll reissue a copy from our training records.

Each code identifies the exact national unit of competency or accredited course you completed, so employers and other training providers can verify precisely what training you received. See our course catalogue for the full list.

We recommend at least 2–3 weeks’ notice for Port Moresby and Lae, and 4–6 weeks for remote or provincial sites to allow for travel and logistics planning. Urgent requests can sometimes be accommodated — contact us directly to check availability.

We bring all training equipment required for the course — manikins, AED trainers, PPE, LVR rescue equipment and course materials. You only need to provide a suitable training space and, for larger groups, basic facilities like seating and power.

Yes. We deliver training anywhere in Papua New Guinea, including mine sites and remote provincial locations, subject to a minimum group size of 6 and agreed travel and accommodation arrangements. Mention your site location when requesting a quote.

Yes. Where the course framework allows, we contextualise scenarios, hazards and examples to your workplace — your emergency procedures, equipment and site layout — so training reflects real conditions rather than a generic classroom exercise.

The code identifies the exact national unit of competency or accredited course you are completing — for example HLTAID009 is “Provide Cardiopulmonary Resuscitation”. This lets employers and other training providers verify precisely what training and assessment you underwent.

Issuing bodies periodically update codes — for example our low voltage rescue unit moved from UETDRMP007 to UETDRMP018 in August 2025. We review our course codes regularly and always deliver and certify against the current version.

Yes. Group and corporate rates are available on request and vary by participant numbers, delivery location, travel and accommodation, equipment requirements and your specific training needs. Request a quote and we’ll put one together for you.

Contact Instruction CPRPlus+ directly on +675 7171 0024 or icprplus@gmail.com — we manage enrolment, assessment and certification directly for every course we deliver.