Privacy Policy

Last updated: January 2026 · Applies to icprplus.com.pg and all related booking and enquiry forms.

Information we collect

When you book a course, request a quote, submit an enquiry or request corporate documents, we collect personal information including your name, email address, phone/WhatsApp number, organisation, course preferences, participant numbers and any message content you provide.

For our nationally recognised courses (including Provide CPR, Provide First Aid and Low Voltage Rescue & CPR), additional enrolment and completion information is collected and processed to issue your certificate under the relevant national unit or accredited course code.

Contact details you provide through our booking, contact, document request or complaints forms
Course enrolment, attendance and assessment records
Correspondence sent to us by phone, WhatsApp or email
Basic website usage data (pages visited, device type) where cookies are enabled

How we use it

We use your information to process bookings and payments, confirm training dates, issue invoices and certificates, respond to enquiries, maintain accurate attendance and assessment records for audit and compliance purposes, and communicate important updates about your course.

We do not use your personal information for purposes unrelated to the training and advisory services you have requested, except where you have separately opted in (for example, to receive course reminders or promotional updates).

Who we share it with

For nationally recognised courses, enrolment and completion information is shared with the relevant issuing RTO as required to register you and issue your certificate.

We may also share limited information with:

Payment processors, to complete course payments and invoicing
DHERST or other regulatory bodies, where required for compliance audits or endorsement review
Your employer or sponsoring organisation, where they have booked or paid for your training on your behalf

We do not sell personal information to third parties.

Cookies

Our website may use basic cookies to remember form progress and understand general visitor traffic. These do not identify you personally and are not used for third-party advertising. You can disable cookies in your browser settings without affecting your ability to browse the site, though some form features may not function as smoothly.

Your rights

You may ask us to confirm what personal information we hold about you, request a correction of inaccurate details, or ask us to delete information we are not legally required to retain (such as audit-relevant training records).

Papua New Guinea does not yet have a single consolidated data protection statute equivalent to international frameworks such as the GDPR. We nonetheless apply recognised data privacy principles — collecting only what is necessary, using it only for the stated purpose, keeping it secure and giving you visibility and control over your own information — as a matter of good practice and professional obligation.

Contact us

For any question about this Privacy Policy or to exercise your rights over your personal information, contact us at icprplus@gmail.com or +675 7171 0024. We aim to respond to privacy requests within 10 business days.