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Complaints & Feedback | Instruction CPRPlus+ | PNG Training Provider

Complaints & Feedback

We take concerns about our training, conduct or service seriously and respond to every complaint.

Raising a concern

Whether it’s about a course experience, a trainer, a booking issue or something else, we want to hear from you. Every complaint is reviewed by a senior member of our team, and we use feedback to continuously improve our training and service delivery.

Our complaints process

A straightforward four-step process from submission to resolution.

1
Submit
Tell us what happened using the form below, by phone, WhatsApp or email.
2
Acknowledge within 2 days
We confirm receipt of your complaint within 2 business days.
3
Investigate within 10 days
We review the matter, including speaking with relevant staff, within 10 business days.
4
Resolve and respond
We respond with our findings and any corrective action taken.

Complaints & feedback form

Complete the form below and our team will respond in line with the process above.

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